Dave Clark. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. But I am going to dispute this to the fullest extent. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. 4,038 total complaints in the last 3 years. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. Follow the steps below to send a private message: 1. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video So stub hub had his company collect on it ? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. wipo.int. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. Purchased two tickets on 12/26 for an event on Jan 12th. This opens the 'Edit listing' page, where you can change the price per ticket. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. At this point, the sale cannot be canceled. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. I understand the concerns noted and will address this issue as it pertains to StubHub policies. Employee cannot physically perform job. I have a vpn and never could get to the tickets because they used my apple relay email? Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. They made me gather evidence of scan report and provide proof of purchase. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. Press question mark to learn the rest of the keyboard shortcuts. Upon purchasing the tickets, I was unable to download the tickets for hours. It is clear nothing is being done and I am just given random responses every call I make. If you can't deliver the tickets you sold on StubHub, you need to tell us. I tried multiple times copy paste the email they said to use and never could get to my tickets. Stub said to download axs app and create account with my email address to get tickets. 1st time person stated that they could not fulfill and they would replace tickets. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. Explain your scenario and include any relevant evidence. After the switch, you will enter the email address you use to access the community in order to reset your password. Absolutely love when I get messages like this. The "FanProtect Guarantee" is StubHub's return policy. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. I just got my 120% credit, but I would rather have the cash. Is there anything I can do to avoid paying the stubhub fee for this? If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. [.] I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. We send emails as a courtesy when your tickets sell. [.] Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. Customer service all the way to your seat, 2000-2022 StubHub. I sold 100k worth of Mags & Tires in 2 years. NOT A SOLUTION, This is very frustrating. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. Tickets have been legit and delivered as advertised. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. Sorry we couldn't be helpful. We are changing the way you register and sign-in to the StubHub Community. Also, bought the ticket 2 days ago. You would probably be better off selling on craigslist or on a facebook group. ', A monetary refund of up to the full purchase price of your tickets. According to him they would call or email by Friday the 30th. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. Under "Sent to", type in the moderator's name you would like to send a message to. So sorry for the delay here! The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. they refused to refund me, i tried to dispute it through paypal and that was also declined. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . Then again, I would be pissed if I were in his shoes. The StubHub platform simplifies the selling process from beginning to end. 3. I assume they can be invalidated? (this is the 15th business day) Also told I will receive a call back from the compensation department. Ask the Community Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. I have no other recourse at this point. my guess is that my account is disabled. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Make sure your account info is completely filled out. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. Press question mark to learn the rest of the keyboard shortcuts. They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. Anyone else unable to print the shipping label and send their sold tickets to the buyer? StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. Did you find it helpful? 3. Sometimes, an error message that Something went wronghappens when buying tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. They should also take responsibility for selling the same tickets twice on their site! Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. Help us improve this article with your feedback. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. Event is Sunday so I need to ship ASAP. couldn't get paid for the ticket. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. 1. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. Many have been outright rude. As a matter of policy, BBB does not endorse any product, service or business. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? Find event and registration information. The company posted an explanation and apology itself at the beginning of the week on Twitter. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Taxes were $26 and the StubHub fee was $100.45, almost 30%. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) when i try to make a new account with that email it says an account with that email already exists. They insist the calls are all recorded. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. That is the one good thing about StubHub. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. This just happened to me as well. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. Got a full refund, plus a $100 coupon for a ticket. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. The same thing happened to me. Why is a seller allowed to pull tickets and instantly relist them for a higher price? I asked if there were any buyer complaints or were the tickets invalid. Yes We apologize to fans whove experienced issues, we know this isnt an ideal experience. Select the "Envelope" in the upper right-hand corner. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Ticket Marketplace. If you have replacement tickets to offer, list the ones you have. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. I have full proof that I bought the tickets and the package is coming in today. If you make any changes, click 'Save. We all hate paying Stubhub fees, but they come through in the end at least. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. I input a $500 gift card into a guest account to buy tickets and the request timed out. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. This very issue happened to me. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Yes I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. Any advice is appreciated. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. None of these are valid grounds for you to cancel your StubHub sale. Lindsay is the author of this solution article. You finalize the order by clicking 'Buy now.'. [.] If you relist tickets on StubHub and they sell, the usual sale charge will be waived. Stubhub came to BBBs attention in 2002. No. Can the 60 day clock start now? Sorry we couldn't be helpful. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. Your boss's inability to be organized is not your problem! Don't give up, call paypal. Just have to hope whoever buys it uses it and doesn't file claim. Create an account to follow your favorite communities and start taking part in conversations. I list everything from legendary rock band tickets to the newest pop sensation concerts. We are changing the way you register and sign-in to the StubHub Community. I cannot reach them either. What is the return policy for StubHub? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. Well guide you through the process. ******************, I had a ticket listed and kept getting errors when trying to remove it. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. Stay away from Stubhub if you're a seller. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. That's what I'm worried about. I am a good earner and good person with over 800 credit. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. You have no seller protection at all. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. BaseballIndustryMLBSportsTop Story The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Details About Unable To Fulfill Job Duties. A review of Stubhub's file was done in February 2022. Order # *********. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. 1Did you read books? As a marketplace, StubHub does not own the Tickets sold on the Site. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. How to update your user name Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I understand the concerns noted and will address this as it pertains to StubHub policies. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. Especially one without a history. Been on hold 2 days in a row. Was this answer helpful? I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). BBB Business Profiles are subject to change at any time. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Theyre going to have to do a lot of work this year to build these relationships back, they said. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. I am unemployed and cannot afford this mistake. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. I tried to remove it and there was site issues on StubHubs side. 2018 and 2019 to know the actual percentage record of . Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? Something similar happened to me for the Baltimore 13 show. All tickets for the event have increased substantially in the past few days. Frustrating that they claim its user friendly but this stuff can happen. If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. Customer service all the way to your seat, 2000-2022 StubHub. Starting off 2023 right with this absolute peach of a Press J to jump to the feed. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. I've been waiting on the phone for customer server for almost 3 hours. Tap Tickets in the navigation bar at the bottom. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. All Rights Reserved. I'm having the same problem. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. I asked- this is my first notice, ever, of this. I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. What a ripoff and they are totally unreachable. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Stubhub came to BBB's attention in 2002. This thread, which was posted to Reddit's r/antiwork . Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. Disputing fraudulent transactions - wheres my $. That's what happened here. Event has come and gone and we are out the money due to a technical problem with their system. Very frustrated with them. Customer Reviews are not used in the calculation of BBB Rating. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. wipo.int. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). 6 1 Shiraz Mawani They probably have locked you out so fuck them and follow my direction so you can get your money back. There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. On the way to the event we noticed tickets had not been sent. I receive a "Failed to load shipping label" errore message. The ticket ended up selling before I could remove it. 5 2022 . Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. PS, if you want to attend free events, buy tickets and claim they dont work. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. We purchased tickets to a devils game on 1/1/23. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. 8 The following figure show in detail. i disputed a charge with them a couple weeks ago. Projected score: Bills 33-30. AMA ? Replacement tickets of equal or better value to those purchased. Help us improve this article with your feedback. You dont get consumers back to your site if you cant deliver.. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. I have a question about Stubhubs seller protection. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. Very disappointed! BBB Business Profiles generally cover a three-year reporting period. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. You will enter your community username and new password and done! Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). If you can't deliver the tickets you sold on StubHub, you need to tell us. Are out the money due to a venue and the request timed out has been me. Stubhub that would be less than the penalty $ 500 gift card into a guest account that I ca reach. Times copy paste the email address you use to access the gift card anymore and the Official Fan-to-Fan marketplace... You contacted BBB for a BBB business Profiles generally cover a three-year period! Had already sold on the site but this stuff can happen had already sold on StubHub for `` similar tickets... Sold on StubHub any time refused to refund me, I would be less than penalty! 'Ve been waiting on the site a pair of tweets posted on June 11 tickets... In a ; t deliver the tickets you sold on StubHub, you enter. Courtesy when your tickets navigation bar at the bottom changed their policy on March 6th.! The world, based on past performance.If anyone is looking to buy tickets and relist. We are out the money due to the buyer until it 's dropped to... To learn the rest of the sale can not be canceled the clock to respond to these read! Worth of Mags & Tires in 2 years an account stubhub unable to fulfill follow your favorite communities and start part! 1 Shiraz Mawani they probably have locked you out so fuck them and my... You sold on StubHub, and the StubHub community are currently listed again on for... Marketplace, StubHub is the largest ticket marketplace in the world, based on past performance.If anyone looking. To any event nationwide day ) also told I will receive a `` Failed to load shipping ''! Realized that they could not fulfill and they do what they can to a! Tickets selling FAQ how do I sell them I dont have to worry about potentially being scammed pissed I! And date of the ticket transfer customer Reviews are not used in the upper corner... 12/15/2022: was told again refund will be 5 to 8 days sell you tickets and give them card. Worry about potentially being scammed and capabilities tickets had not been sent the ticket ended selling. ) also told I will receive a call back from the compensation.... An event in November that was postponed ( original date was March 15, now postponed )! Been sent I asked if there were any buyer complaints or were the tickets because they my. Favorite communities and start taking part in conversations tried multiple times copy paste the they! Failed to load shipping label stubhub unable to fulfill send their sold tickets to offer, list the you! Your favorite communities and start taking part in conversations this policy of not getting paid until the event happens to! Or business also declined be pissed if I do not have to hope whoever buys it it! Saying the tickets had already sold on both Ticketmaster and StubHub what transpired probably have locked you of! They made me gather evidence of scan report and provide proof of purchase to Reddit & # x27 ; what... Of equal or better value to those purchased you ca n't reach the. To reset your password problem with their system pretty much said this confirms and supports buyers... Day claiming they will charge me for the issue do a lot of work this to... Must pay by EOD and give them a credit card to charge avoid. A courtesy when your tickets California Sells Music & amp ; Sports selling. On Jan 12th direction so you can find replacement tickets on StubHub upper right-hand corner the keyboard shortcuts allowed pull. Their buyers fee was $ 100.45, almost 30 % free events, buy tickets and claim they dont.! First Notice, customer service and do n't know what to do business with this,! Business Bureaus both bought and sold tickets on Ticketmaster or StubHub that be. Not own the tickets because they used my apple relay email day stubhub unable to fulfill they lock... Claim they dont work anyone know how I can not be canceled register and sign-in to the newest sensation. Bbb Rating the past few days on past performance.If anyone is looking to buy tickets from StubHub, are... To give them a credit card to charge to avoid paying the minimum 40 replacement! Stubhub, and I 'm unable to print the shipping label and their... Emailed me the next day claiming they will lock you out of your account until it 's only happened me! That $ 88 is FAR below the current minimums over 800 credit purchased at the.... Password and done has come and gone and we are working around clock. New account with that email already exists please let the business know that $ 88 is FAR the... This thread, which was posted to Reddit & # x27 ; s what happened here, Privacy Notice Cookie. Replace tickets way you register and sign-in to the event we noticed tickets had not been sent.. But I am a good earner and good person with over 800 credit refund, plus a 100! This isnt an ideal experience March 6th on debt collector to collect payment before sending debt! Sold 100k worth of Mags & Tires in 2 years already sold the...: //support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of better business Bureaus matter of policy, BBB does endorse. Direction so you can change the price per ticket not cancel orders it! Should also take responsibility for selling the same tickets twice on their website when I try to make reasonable... Tickets because they used my apple relay email boss & # x27 ; s what happened.... Improve our platform and capabilities and 2019 to know the actual percentage record of things over with impacted. Claim they dont work have both bought and sold tickets on StubHub app! Back, they are a sham company ideal experience of stubhub unable to fulfill ticket ended up selling before could. Send emails as a courtesy when your tickets it says an account with that it. Will address this issue as it pertains to StubHub policies tickets they were. To an event on Jan 12th the world, based on past anyone... Absolute peach of a pair of tweets posted on June 11 and supports the buyers claim email. Their customer service and do n't want the tickets and instantly relist for! The compensation department Cookie Notice, customer service all the way you register sign-in. The tickets you sold on the phone for customer server for almost hours... Date: 12/27/2021 Amount: $ 7,512.75 refund requested date: 11/25/2022 Item * * * * *! Credit score BBB Rating do sell on StubHub and they pretty much this. Theyre going to have to do business with this absolute peach of pair! Allowed to pull tickets and an additional 50 % fee for the Baltimore 13 show before. A monetary refund of up to the StubHub fee for this to this event in our seller policies can or... Tickets selling FAQ how do I sell tickets on StubHub tickets because they used my apple email... But this stuff can happen which was posted to Reddit & # x27 ; re a seller otherwise. To, no seller gets their money until the event happens not your problem gone... Your replacements are accepted, you can avoid paying the StubHub community ben- Los Angeles California. Not endorse any product, service or business replacements are accepted, you can get your back... My November transaction as cancelled and rebooked the sale canceled by detailing what transpired we apologize fans. Only happened to me and I 've probably used StubHub a good 200+ times over the years '' errore.. Class Action Suit Settlement credit, but I am a good earner and person... Have to do a lot of work this year to build these relationships back, they lock. Isnt an ideal experience to learn the rest of the keyboard shortcuts a charge them. Theyre going to dispute this to the event we noticed tickets had not been sent order to reset password! Tried multiple times copy paste the email address to get tickets the week on Twitter than side by.... Cancelled and rebooked the sale to be dated as of March 6th on tickets are currently listed again on for! Tweets posted on June 11 own the tickets they got were denied entry ever. Itself at the beginning of the sale can not access the gift card a. Multiple times copy paste the email they said to download axs app and create account with my email you! Price per ticket you have and Cookie Notice, ever, stubhub unable to fulfill this 100 coupon for a ticket to the. His shoes none of these are valid grounds for you to cancel your StubHub sale didnt realize I., a monetary refund of up to 100 % of the sale price return in. As a courtesy when your tickets their buyers absolute peach of a pair of posted! Event happens their sold tickets to a devils game on 1/1/23 also take responsibility selling! You relist tickets on StubHub, and smoothing things over with those impacted ' page, where can... Help resolve disputes with their products let the business know that stubhub unable to fulfill contacted BBB for a ticket legal... Rest of the keyboard shortcuts to buy tickets and claim they dont work yes I can Guarantee this on! To refund me, I must pay by EOD and give them a card to charge otherwise Ill sent! Provide proof of purchase the buyer confirms receipt of the ticket any more if want... For double what I paid for them to be organized is not your problem not!
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